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TAMANALA

>> Getting Started

Registering as a member

Registering with Tamanala.com will make your shopping easier and quicker. It's FREE! By creating an account at Tamanala.com, you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made. Each time you login to Tamanala.com, your e-mail address and password will immediately connect you to your personal profile - "My Account". In "My Account", you can see all your registered account information such as contact address, delivery address, order history subscription preferences. You may edit or update all these information any time.

Once registered, you will receive an account activation email and you can start shoppong at Tamanala.com!

Now registering as a member in Tamanala.com!! Remeber to subscribe our e-newsletters and over time be entitled to participate in our special member privileges and discounts!!

**CLICK HERE TO REGISTER NOW!!**

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>> Payment

Payment Method

Tamanala.com offers a wide range of payment methods, you can find one that suits you best. Order your favorite products from Tamanala.com and choose the way you'd like to pay.

Paypal

PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments.

You can pay via PayPal with your credit card, bank account, or PayPal balance without ever exposing your bank / card numbers. Registering as a member of PayPal is very simple and is totally FREE! For more details, please check it out at www.paypal.com

Our PayPal registered email: tamanala00@yahoo.com.hk

*For safety purpose, we recommend you to fill in your delivery address in PayPal confirm payment page when you pay through PayPal

Buying @Tamanala.com Safely - PayPal Buyer Protection Acceptance Mark

Telegraphic Transfer to our Hong Kong Bank Accoun

Buyers can take the order in the website and pay the exact amount of your order in GBP (British Pound Sterling) or US Dollars or Euros or AUD (Australian Dollars) or HKD (Hongkong Dollars) to our bank account. Customers are responsible for any telegraphic transfer and bank transaction fees. Remittance must be free from any commission charges by the bank. 

Please email us to ask for our bank details. After transferring payment, please email the telegraphic transfer copy to us at info_tamanala@yahoo.com.hk, stating your order number & your name. Order will process after your notification.

WesternUnion

Buyers can take the order in the website and pay the exact amount of your order through WesternUnion. Customers are responsible for any transaction fees. Remittance must be free from any commission charges by the transmission agents. 

Please email us to ask for payment details. After transferring payment, please email the transfer copy and reference to us at info_tamanala@yahoo.com.hk, stating your order number & your name. Order will process after your notification.

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Payment currencies

We accept payment in US Dollars (USD).

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How do I know I have made payment successfully?

A confirmation email will be sent to your registered email address from Tamanala.com to confirm your order. Orders will be sent within 2 working days (usually on the next working day).

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>> Return & Exchange

1-Year Warranty for all Electrical Machines*

We provide one year warranty on all the electrical machines* sold from Tamanala.com. Count from the date that we receive your payment, if there is any problem with the electrical machines sold from us within one year, just send it back to us and we will repair for you. If the machine can't be repaired, we will send a new one for you.

To facilitate the return procedure, please email us before returning item and then send back item with the following:

>  Name & address
>  E-mail address
>  Invoice Number / Item Number
> Reason for return

 Please note the any postage costs incurred for returning items will be at tbe buyers' expenses.

* Electrical Machines menas all electrical appliances that connect to electrical power supplies, which includes electric nail art drills, UV curing lamps, dust suction collectors, etc.

* This warranty service is exclusively offered to Tamanala.com customers and only applicable to machines purchased at Tamanala.com web site.

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30-Day Satisfaction Guarantee

We guarantee full money back refund if you are dissatisfied with the product. You may return products sold by Tamanala.com in original conditions no more than 30 days of receipt of your order (based on our delivery record), and upon pre-approval of Tamanala.com.

Please notify us before you return the items and we will provide shipping details. Notification MUST be made within 30 days of receipt. Items must be returned in original condition. We regret we cannot offer a refund once the product has been used (except machines with warranty).

To facilitate the return procedure, please send back with the following:

>  Name & address
>  E-mail address
>  Invoice Number / Item Number
> Reason for return

If you change your mind about the order, you would have to ship the product back to us at your own cost, the product has to be in a un-used condition. Once we receive it back we will give you a Full refund of your money (including item price & shipping fee).

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Eye Shadow Protection Scheme

Tamanala.com cares about customers' satisfaction and would make sure every customer receive their items without problems. We double check all eyeshadows and make sure they are in perfect conditions before sending out. We also protect the eyeshadows with layers of protective bubbles. However, we cannot avoid damage during delivery procedures.
If customers find that over 5% of eyeshadow palettes broken when they received them**, customers can provide pictures for the broken eyeshadow, and pay US$5.00 for administration fee, then we will send a new eyeshadow as replacement. Customers no need to send back the item to save the postage costs.

**Notification must be made within 30 days of receipt (base on our delivery record). Please email the photos with the following:

>  Name
>  E-mail address
>  Invoice Number / Item Number

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Refund

Please note that before providing a refund, the returned product we will first verify its condition. All non-returnable items will neither refund nor exchange (Please refere to below). We'll notify you via email of yoru refund once we've received and processed the returned product. Refund will be in the same form of payment originally used for purchase.

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Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

  •  Any product that is returned more than 30 days after receipt (except machines with warranty).

  •  Any product that have been opened or used.

  •  Any product that is not in its original condition, is damaged, or is missing parts.

  •  Any free gift product and samples.

In the event of dispute, Tamanala.com's decision shall be final and onclusive.

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Exchange

We do offer exchange only if you received a damaged, defective. We will arrange to re-send the product int he same form of shipping method originally used for purchases. Please note that before providing a exchange we will first verify the condition of the product.

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